s789 Privacy Policy – How We Handle Your Personal Data

1 Who This Policy Applies To

This Privacy Policy applies to all users of the s789 platform, including anyone who visits s789.onl, creates an account, makes a deposit or withdrawal, uses the s789 App, places a sports bet or plays a casino game on the platform.

By registering an account or using s789, you acknowledge that you have read this policy and understand how your personal data is collected and processed. If you have questions about any part of this policy before registering, you are welcome to contact s789 support first.

2 What Data We Collect

s789 collects personal data in the following categories:

s789 collects only the data it needs to operate your account, process your transactions and comply with applicable obligations. Data that is not necessary for these purposes is not collected.

3 How We Use Your Data

Your personal data at s789 is used for the following purposes:

• Account management: creating, maintaining and securing your s789 account, including login verification and account recovery.
• Payment processing: facilitating PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods.
• Identity verification: confirming your age, identity and address as part of Know Your Customer (KYC) procedures required before full withdrawal access is granted.
• Platform operation: delivering casino games, live casino streams, sports betting markets and the game lobby correctly and reliably to your device.
• Responsible Gaming: monitoring account activity to identify patterns that may indicate problem gambling, and ensuring that self-exclusion requests are actioned correctly.
• Fraud prevention and security: detecting and investigating suspicious activity, preventing money laundering and protecting the integrity of the platform.
• Customer support: responding to queries, resolving disputes and handling account requests through the s789 support team.
• Marketing communications: sending promotions, bonus offers and platform updates to players who have opted into such communications. You can opt out at any time.
• Platform improvement: analysing aggregated usage data to improve the design, performance and features of s789.onl and the s789 App.

4 Legal Basis for Processing

s789 processes your personal data on the following legal grounds depending on the type of data and purpose:

• Contract performance: Processing that is necessary to operate your account and deliver the services you have registered for — including processing deposits, paying out winnings and maintaining your game history.
• Legal obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering checks and retaining financial records for the required statutory period.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform performance analysis and responsible gaming monitoring. These activities serve a genuine operational purpose and do not override your privacy rights.
• Consent: Processing for marketing communications and optional personalisation features. Where consent is the legal basis, you can withdraw it at any time without affecting your account.

5 Sharing Your Data

s789 does not sell your personal data. Data is shared with third parties only in the following circumstances and only to the extent necessary:

• Payment service providers: JazzCash, Easypaisa, Raast, bank transfer processors and other payment providers involved in processing your PKR transactions.
• Identity verification services: Third-party KYC providers that verify your identity documents as part of the account verification process.
• Game providers: Studios such as Pragmatic Play, Evolution, Play'n GO and others whose games are delivered through the s789 Game Lobby. These providers may collect limited technical data necessary to deliver their games.
• Technology and hosting providers: Cloud infrastructure, CDN and server providers that host s789 platform data under strict data processing agreements.
• Legal and regulatory authorities: Where s789 is required by applicable law to disclose data to a government body, law enforcement agency or regulatory authority.

All third parties who handle s789 player data are required to process it only for the specified purpose, keep it secure and not share it further. s789 does not permit third-party providers to use your data for their own marketing purposes.

6 Payment Data and Financial Transactions

When you make a deposit or request a withdrawal at s789 using JazzCash, Easypaisa, Raast or Bank Transfer, financial transaction data is handled through secure payment processing systems. s789 retains transaction records — including amounts, dates, payment method references and account identifiers — for the period required by applicable financial record-keeping obligations.

Full payment account credentials (such as wallet PINs or full bank account numbers beyond what is needed for the transaction) are not stored on s789 servers. Payment processing is handled by the relevant payment service provider under their own security and compliance standards.

Transaction history in your s789 account — deposit and withdrawal records, bet settlements and bonus credits — is accessible to you at any time from your account. This record is maintained both for your reference and to satisfy s789's financial record obligations.

7 Cookies and Device Data

s789.onl uses cookies and similar technologies to deliver the platform, maintain your session and collect analytical data. When you access s789 through a browser, cookies are placed on your device in the following categories:

• Strictly necessary cookies: Required for the platform to function — including maintaining your login session, remembering your game lobby filters and processing your bets. These cannot be disabled without breaking core platform features.
• Performance and analytics cookies: Used to understand how players navigate the platform, which games and sections are most used and where technical issues arise. This data is aggregated and does not identify individual players.
• Functional cookies: Remembered preferences such as language settings and promotional banner dismissals.

The s789 App collects device identifiers and technical data (operating system version, app version, device model, network type) to deliver the app correctly, diagnose crashes and improve performance on the range of Android and iOS devices used by Pakistan players.

s789 does not use third-party advertising cookies or cross-site tracking technology that follows you across the internet outside of s789.onl.

8 Data Security

s789 implements technical and organisational security measures appropriate to the sensitivity of the data it holds. These include:

• Encryption of data in transit using TLS (Transport Layer Security) on all s789.onl pages and the s789 App.
• Encrypted storage of sensitive data including identity documents and financial records.
• Access controls limiting which s789 staff can access player account data, with access restricted to roles where it is operationally necessary.
• Regular security assessments and vulnerability testing of the platform infrastructure.
• Incident response procedures for identifying, containing and reporting data security incidents.

While s789 takes reasonable and appropriate steps to protect your data, no online platform can guarantee absolute security against all threats. You also play a role in the security of your account — using a strong, unique password and keeping your login credentials private significantly reduces the risk of unauthorised access.

9 How Long We Keep Your Data

s789 retains personal data only for as long as it is needed for the purpose it was collected, subject to applicable legal requirements. The following general retention periods apply:

• Account data (name, contact details, account activity): retained for the duration of your account plus a reasonable period after account closure for dispute resolution purposes.
• Financial transaction records: retained for the period required by applicable financial and anti-money laundering regulations, typically five years from the date of the transaction.
• Identity verification documents: retained for the period required by KYC compliance obligations, typically five years after account closure.
• Support communications: retained for a reasonable period after resolution to allow follow-up and quality review.
• Marketing consent records: retained until consent is withdrawn and for a reasonable period after to maintain an audit record.

When data reaches the end of its retention period and there is no legal obligation to retain it further, s789 securely deletes or anonymises it so it can no longer be associated with an individual player.

10 Your Privacy Rights

As an s789 player, you have the following rights in relation to your personal data:

To exercise any of these rights, contact s789 support from your registered account. Requests are typically handled within 30 days. s789 may need to verify your identity before processing certain requests to protect against unauthorised access to another player's data.

11 Marketing Communications

s789 may send you promotional emails, push notifications and in-app messages about bonuses, new games, PSL season promotions and platform updates — but only if you have opted in to receive these communications.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your s789 account settings.
• Clicking the unsubscribe link in any promotional email.
• Disabling push notifications in your device settings for the s789 App.
• Contacting s789 support and requesting to be removed from marketing lists.

Opting out of marketing communications does not affect transactional communications — s789 will continue to send account security alerts, deposit confirmations, withdrawal notifications and support responses regardless of your marketing preference.

12 Children's Privacy

s789 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under 18 years of age. If you are under 18, you must not register an account or use any part of the s789 platform.

Age verification is part of the s789 account process. If s789 becomes aware that a user account was created by someone under 18, the account will be closed immediately and any deposits returned. If you believe a minor has created an account on s789, please contact support immediately.

13 Changes to This Policy

s789 may update this Privacy Policy from time to time to reflect changes in how the platform operates, what data is collected, or applicable legal requirements. When a material change is made, s789 will notify registered players by email or through a notice on the platform at next login.

The "Last updated" date at the top of this page shows when the most recent revision was made. Continuing to use s789 after a policy update constitutes acceptance of the revised policy. If you disagree with changes, you can contact support to close your account.

14 Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data rights, or have a concern about how s789 has handled your personal information, please contact the s789 support team.

When raising a privacy concern, it helps to include your registered account username, the specific nature of your concern and what outcome you are looking for. s789 takes privacy concerns seriously and will respond within a reasonable timeframe.

Privacy contact: [email protected]

For general account questions, the FAQ page covers many common topics. For account security concerns, contact support immediately rather than waiting for a standard response window.