s789 FAQ – Answers for Pakistan Casino Players

You must be at least 18 years old. Age is verified during the account verification process before withdrawal access is granted. Any account found to belong to a minor is closed immediately and any balance is voided.

No — s789 allows one account per player. Creating duplicate accounts is a breach of the Terms and Conditions and can result in both accounts being closed with balances forfeited. If you already have an account, use the Login page to access it. If you have forgotten your credentials, use the password reset option on the Login page.

When you submit your first withdrawal request, you will be prompted to upload a copy of your CNIC, passport or driving licence. This is a one-time process. Once your identity is verified, future withdrawal requests go through without additional document checks. Having your documents ready in advance avoids any delay when you first come to withdraw.

Use the password reset option on the Login page. A reset link is sent to your registered email address. The link is time-limited so use it promptly. If you no longer have access to your registered email, contact s789 support and verify your identity to regain access. Do not try multiple incorrect passwords as this temporarily locks your account.

s789 accepts JazzCash, Easypaisa, Raast and Bank Transfer. All deposits are processed in PKR with no currency conversion required. JazzCash and Easypaisa are the fastest options — funds typically appear in your s789 account within seconds of completing the payment on your phone.

JazzCash and Easypaisa deposits are processed in real time. In most cases your s789 balance is updated within a few seconds of completing the transaction on your mobile wallet. If a deposit has not reflected after five minutes, check your JazzCash or Easypaisa transaction history to confirm the payment completed, then contact s789 support with the transaction reference number.

Yes, there is a minimum deposit amount which is displayed in the s789 cashier when you select your payment method. The minimum varies slightly by payment method. The cashier shows the exact limit for the method you have chosen before you confirm the transaction.

No. s789 requires that all deposits come from a payment account registered in your own name. Third-party deposits are not accepted and will be returned. This policy exists to protect your account and prevent fraud. Make sure you are using your own JazzCash number, Easypaisa account or bank account when depositing.

Log in, go to the cashier section and select Withdrawal. Choose your payment method (JazzCash, Easypaisa, Raast or Bank Transfer), enter the PKR amount and confirm. Your account must be verified — meaning identity documents submitted and approved — before a withdrawal request can be processed.

Withdrawal processing times depend on the method. JazzCash and Easypaisa withdrawals are typically the fastest. Bank transfers may take 1–3 banking days depending on your bank's internal processing. The overall timeline also depends on how quickly account verification was completed — a fully verified account processes withdrawals without additional review delays.

The most common reasons are: identity verification not yet complete, an active bonus with outstanding wagering requirements, withdrawal details not matching the deposited payment method, or a pending review on the account. Check your account notifications and ensure your CNIC or passport has been approved. If the issue is not clear, contact s789 support with your transaction reference.

A wagering requirement is the total amount you need to bet before bonus winnings can be withdrawn. For example, if a bonus has a 20x wagering requirement on a PKR 1,000 bonus, you need to place bets totalling PKR 20,000 before the winnings become withdrawable. Progress is tracked in your account dashboard. Full terms for each offer are on the Promotions page.

Withdrawing a real-money balance while a bonus is active may cancel the bonus and any associated winnings, depending on the specific offer terms. If you want to withdraw without completing the wagering requirement, the bonus will typically be forfeited. Check the terms for your specific offer on the Promotions page before requesting a withdrawal.

All current promotions including the welcome bonus, reload offers, cricket season specials and free spins are listed on the Promotions page. Logged-in players can also see personalised active offers in their account dashboard.

s789 offers over 500 games including video slots, classic slots, live casino tables (baccarat, blackjack, roulette, Teen Patti), fishing games, table games and more. The full library is available in the Game Lobby. Live casino games are run by professional dealers and broadcast in real time.

Some slots at s789 offer a demo or free-play mode before depositing. Live casino games require real-money play and do not have a demo option. Check the Game Lobby for which titles offer free play. Playing in demo mode is a good way to understand how a slot works before committing real PKR.

s789 games use RNG (Random Number Generator) technology from established software providers including Pragmatic Play, Evolution and other industry-standard developers. Slot outcomes and card dealing in RNG table games are entirely random — no pattern can be predicted or exploited. Live casino games use physical cards and roulette wheels in supervised studios.

Yes. PSL matches, T20 internationals, ODI series, Test cricket and international cricket tours involving Pakistan are all covered in the Sports section. In-play markets are available during live PSL matches with odds updating in real time throughout each over. Pre-match betting opens well ahead of the toss.

The s789 Sports section covers football (including European leagues and international fixtures), esports (CS:GO, Dota 2, League of Legends), tennis, basketball and over 20 other sports. The breadth of markets available varies by sport and fixture, with cricket and football having the deepest coverage.

Yes. In-play betting is available during live PSL and international cricket matches. Markets include match winner, next over runs, wicket in the over, total sixes and many more. Odds fluctuate rapidly during play, so act quickly once you have decided on a bet. In-play markets are suspended briefly during wickets and significant events.

s789 offers PKR deposit limits (daily, weekly, monthly), session time reminders, loss limits, cooling-off periods and full self-exclusion. All controls are available in your account settings after logging in. Full details and guidance on how to use each tool are on the Responsible Gaming page.

Log in, go to Account Settings and select the Responsible Gaming section. Choose self-exclusion and select the period — 7 days, 30 days, 90 days or longer. Once confirmed, exclusion takes effect immediately and cannot be reversed before the period ends. Your balance can still be withdrawn during an exclusion period by contacting support.

Yes, and this is strongly recommended. Setting a PKR deposit limit before you begin playing is one of the most effective responsible gaming habits. Go to Account Settings after logging in and set a daily, weekly or monthly limit. Reductions take effect immediately; increases require a cooling-off window before they activate.

Yes. The s789 App is available for both Android and iOS. Download information including installation instructions are on the App page. The app provides the full s789 experience — casino games, sports betting, deposits, withdrawals and account management — optimised for mobile screens and Pakistan mobile networks.

Yes, completely. Your s789 account is the same whether you access it through the website or the app. Balance, bet history, bonuses and settings all synchronise in real time. You can register on the website and use the app, or register directly in the app — the account is identical either way.

Yes. The s789 App supports fingerprint and face recognition login on compatible Android and iOS devices. Enable biometric login from the app settings after your first login. It is faster than typing a password and adds a layer of security if your phone is ever accessed by someone else.